Shipping and Delivery
Your order may be fulfilled and delivered in multiple shipments depending on the contents of your order.
When will I receive my order?
We proudly partner with DHL Express and Australia Post to deliver your purchase.
A confirmation email will be sent to your nominated email address once your order has been received confirming the contents of your purchase.
If your order contains in stock walk-out items, these will be processed and dispatched to you in 2 weeks. Please note that this can take longer during peak periods or when an item is out of stock. We understand that this is not ideal and you will be notified of this at the earliest opportunity and offered an option for a full refund on that item if desired.
If your order contains made-to-order competition items or optional items that are not in stock, such as the soft shell jacket or the DINTEX coat, these items will be posted to separately to your team manager for distribution if you participate in a team sport. If you participate in an individual sport, these items will be delivered to your nominated address on your order when they have completed manufacture.
Deliveries are sent during normal business hours between Monday and Friday.
We work closely with our logistics partners to minimise the impact to our customers of any customs delays. However, we understand that there may be uncontrollable delays from time to time due to customs processing or airline errors, if this is the case, we will endeavour to notify you as soon as possible.
Where will my order be shipped from?
With the exception of exchanges which are typically fulfilled from our local warehouse, we centralise all order distributions from our ISO9001 certified warehouse in China to enable delivery anywhere in Australia within 5 business days. Shipping from one of the busiest ports in the world also means that we can take advantage of shipping efficiencies that are passed straight on to you!