FAQs

I want to add an item to my order - we recommend that you think carefully before placing your order as all orders are final. You will need to place a new order if you believe you have missed any items or ordered the incorrect item.

I want to exchange/return an item that I have received - exchanges are available on walk out compulsory items. Competition garments are not eligible for exchanges as they have been made-to-order. Some off-field items such as socks and sale items are also not eligible for exchanges. If you need to exchange your walk out purchase due to incorrect sizing or concerns regarding workmanship, you have 14 days to do so from the date you receive the parcel.

Please note that we do not hold stock at our South Melbourne head office and therefore all in-person exchanges must be pre-arranged to ensure that we have your required items prior to your arrival.

For more information about the exchanges/returns process or if you would like to request an exchange, please click here.

I have only received part of my order - made to order items, including competition apparel, will be delivered in bulk to your team manager on or before official SSV presentation day for your team. You will have received your walk out items first as these items are stocked and we endeavour to ship these pieces to you within 5 days so that they can be used as soon as possible.

I'm unsure about sizing, can I come to try garments on? Sizing kits are made available through SSV during the trials period. If you missed out or would like to clarify your size before ordering please refer to our sizing guide which is also available on every product page for your convenience.

How can I track the status of my order? You will receive an order confirmation email at the time of order containing a link where you can track the status of your order. Subsequently, you will also receive a shipping confirmation email when your item/s have been dispatched and are on their way to you. Please note that part of your order may be fulfilled first depending on the items you have purchased. 

I'm missing some items from my delivery - as part of your order may be dispatched first, you recommend that you confirm the items shipped from your shipping notification email and double check the contents of your delivery. If you still believe that you are missing items that have been recorded as shipped, please email us at customerservice@s-trend.com.au with details of what you believe you are missing and we'll get back to you as soon as possible.